Resolving Organizational and Interpersonal Conflicts
Rowen Untivero
Registrations are closed
While there are conflicts that are too trivial to bother with, there are those that if left unresolved, would hamper the organization’s ability to effectively and productively reach company-wide goals.
This program equips leaders with framework, processes, tools and skills to objectively and effectively resolve conflict. A multifaceted leader with three-decade training and consulting experience in sales, marketing and management uses case analysis and role-plays to allow participants to have a safe laboratory trial usage of their newfound knowledge and
skill implants.
skill implants.
April-June 2022, tentative
4 sessions, 2 hours per session
LIVE via Zoom
WHO THIS COURSE IS FOR
This training is for you if you want a process-centered approach in resolving conflicts and an easy-to-use tool to quickly apply at work. This course is beneficial to:
- Leaders and managers at all levels
- Businessmen and entrepreneurs
- Front liners
- People who interface with other units or departments
KEY TOPICS
Session 1: Myths and Malpractices in Conflict and Issue
Resolution
- Common myths & malpractices
- Pitfall of such myths and malpractices
- Recommended alternative practices
Session 2: Anatomy of Conflict and Issues
- Sources of conflicts and issues
- Types of conflicts and issues
- Underlying reasons for conflicts
Session 3: Solution Framework and Principles
- Key principles to abide with in resolving conflicts and issues
- COACH's Framework on Optimal Conflict Reason
Session 4: Solution Process and Tools
- Familiarization with the COACH 's Issue/Conflict Tool Analytics
- Using the output of analytics to resolve the issue/ conflict
- Step-by-step walk through guide
Session 5: Case Analysis and Tool Lab
- Tools Usage Familiarization
- Participant Coaching by the Training master during tool usage
Session 6: Case Role-plays with Coaching and Critiquing multi-perspective learning during Role-plays:
- Learning as the leader resolving the issue/ conflict
- Learning while role-paying the issue/conflict source
- Learning as a peer observer critic
- Learning from the Training Master's critique and coaching