Simplified and Systematic Problem Solving

By:  Rowen Untivero

Problems are often “delegated upwards” tying down superiors to do all the solving.
When people try to solve problems with insufficient capability, it could result to disaster or worse,
they mutate to more complex problems.

This course simplifies and lays down a system for analyzing and solving problems. A strategic thinker and corporate leader, who has had exposure in almost all industry, spells out simple to follow steps on how to solve problems in business or even at home so people can be more effective back at work!   

Regardless of position or function, everyone encounters problems in performing their assigned tasks and functions.  Regrettably, problems are often “delegated upwards” tying down superiors to do all the solving. Even worse, when people try to solve problems with insufficient capability it could result to disaster or at the very least lost opportunities in terms of time, capital, revenues, profits, customers. Worst of all, when problems are left to fester, they tend to mutate to more complex problems.

This course simplifies and lays down a system for analyzing and solving problems. It spells out simple to follow steps on how to solve problems in business or even at home so people can be more effective back at work! In other words, this is like teaching your people how to use the fire extinguisher in their area, so you don’t have to call the fire department, in your case higher ups. It does not mean they should not communicate because they should. It just provides wider capability to prevent disasters or nip them in the bud.

TARGET AUDIENCE

• Top Management

• Middle Managers and Supervisors

• Executive Assistants

• Customer-facing Personnel

• Backroom and Support Personnel

• Business Owners and Entrepreneurs

• Professionals
  

BENEFITS TO PARTICIPANTS

• Knowledge of frameworks on problem solving   
  

• Understanding of a simplified set of processes on how to analyze and come up with solutions to problems

• Knowledge of frameworks on problem solving   
  

• tools that systematize derivation of justifiable recommendations 

• Tools that simplify problem solving
  

• Added winning confidence points with this important capability
  

COURSE OUTLINE

Opening Activity-Parallel Simulation Game Workshop

Part 1: Problem Solving Myths & Malpractices

• Common problem solving  myths & malpractices   
  

• Getting rid of selected current myths or malpractices
  

Part 2: Problem Solving Frameworks and Processes

• Problem solving  principles

• The Coach C.R.O.S.S. Problem Solving Process

• Consequence-Analysis Web Tool

• R.O.O.T. Cause Determination

• Objective and Gap Identification

• C.R.OC. In-box –Solution Option Generation

• C.R.OC. Out-of-the-box Solution Option Generation

• S.K.Y. Solution Selection Evaluation Criteria  

Part 3A: Tool Application Laboratory 

• Case application of frameworks and processes

• Tool usage familiarization  

Part 3B: Presentations of Problems to Solutions

• Presentations of Individual/Group Work

• Peer Input and Cross-learning

• Training Master Coaching and Critiquing

• Learning Summary
  
  

METHODOLOGIES

Interactive Lectures  

Examples and cases in powerful story format 

Individual or Buddy/Group work Casework 

Tool Application Lab 

Class-observed-training master-coached and critiqued individual/group presentations 

Stimulating Class Discussions 

Parallel simulation game

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